Can patrons switch reward tiers?

I offer two rewards for folks who donate $5/month. For the longest time I thought that whoever donated $5 would get both tiers, but that’s not the case. I asked support and they said that’s not how it works. So, can patrons switch reward tiers easily? I don’t want to give them that idea and lose some of them in the process because they can’t figure out how to do it. Thanks!

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Yes it’s simple and I’ve had people do that in either direction. All they need to do is go to Your Pledges (under the drop-down menu at the extreme right) and click Edit Pledge.