I offer two rewards for folks who donate $5/month. For the longest time I thought that whoever donated $5 would get both tiers, but that’s not the case. I asked support and they said that’s not how it works. So, can patrons switch reward tiers easily? I don’t want to give them that idea and lose some of them in the process because they can’t figure out how to do it. Thanks!
Yes it’s simple and I’ve had people do that in either direction. All they need to do is go to Your Pledges (under the drop-down menu at the extreme right) and click Edit Pledge.