Can't unbock a patron


I am having a problem unblocking a patron. We have talked over email and I am willing to unbock this person, but they do not show up on the list of unblocked patrons. So I have no way to unblock this person. I have contacted technical support and received no answer. It’s been three days!

Can someone please assist with this issue?

My apologies if this is in the wrong category.

Hey! I’m unable to help with specific account thinks like this, so please reach out here to our friendly support team when you get a moment and they’ll help :slight_smile:

Thank you. I will try that, but I had already submitted one request to support that has gone completely ignored so far.

How long ago was that? I can double check on the progress for you.

I submitted a new request, received a response, and someone is trying to help me.

Thank you!

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