I’ve had about 10 people over the last few months tell me that they’re unable to pledge to our page. They’re saying your site won’t let them leave the main page and when they do get it, it won’t let them select a payment option. I reached out a few weeks ago and didn’t get a response.
These are only the reported issues. I’m sure it’s affecting the people who haven’t reported it to us. This would make sense since our pledge rate abruptly dropped off.
Attached is a screenshot of someone who has tried several times.
We look forward to hearing back from you so that we can both maximize our revenue.