Just want to give a quick update that I had my first Crowdcast for my patrons on Saturday, and it was a really good experience.
I found Crowdcast super-intuitive and easy to use. (And my readers did too.) And I loved the features: the Ask a Question that readers could vote on (and that you get to timestamp your answers both during and after the livestream so folks can jump right to that point in the video during the Replay), the (nearly) instant Replay video at the same link, being able to bring audience members up on “stage” with you, easily being able to share my screen, the chat (which was off the hook, almost 400 comments), the analytics to review who came and where they came from, the fact I could download an email list of all attendees so I could send personal thank you’s after – it all was great and the readers reached out to me during and after to let me know how connected it made them feel.
And as I said before, their customer support was top notch. Their weekly webinar videos where the CEO (!) goes over all the features and answers questions is excellent. (Not surprising that’s the case, but it’s very helpful nonetheless.) And they respond on chat very quickly to any and all questions.
It’s not clear if the bottom line numbers work out yet for me. I did get a few more Patrons. And it does look like my churn might be a bit lower this month. But Crowdcast isn’t cheap (I went on the light plan, and with my 3 month Patreon discount, it’s still $50). But… they let you pause your account for just $10/month (where folks can still watch your replays) and you can cancel anytime.
And basically, just my superfans showed up and it’s hard to put a price on nurturing those relationships. Or a price on getting to know them better. Knowing your ideal reader is very useful.
My take-away is that I had a great experience. My superfans had a great experience. It’s a premium experience at a price, but not an unreasonable one if I pause between livestreams. I’ll definitely be doing another one. Perhaps in May or June.