I have a long-term patron (at the $15 level) whose payment was declined. I’ve been keeping an eye on it - suspecting the payment may go through at any time. That said, I want to reach out and leave nothing to chance. I was looking for an example of an e-mail other creators have sent to declined patrons but no luck. Here’s what I came up with (as a cartoonist, I added a graphic).
FYI - he’s due some rewards this month which he’ll be getting either way as thanks for his long support. I kind of throw Patreon’s “system” under the bus, but I want to reinforce to my kind patrons that I have their backs.
Hopefully this will help others.
Hi! Hope all’s well!
I saw your Patreon charge was declined. FYI - Patreon’s system will likely pester you with reminders - sorry about that. If you’d like to update your card, edit, or ‘pause’ your support, here’s a page with step-by-step instructions how:
Thanks again for your long support! Look for your pin and sketchbook later this month!