I’m just wondering. Since some months ago (when you guys updated something in the Patreon backend), the lifetime support sum for each Patron no longer increments in a timely fashion when they get charged.
So just like today, I’m now often running into the problem of Patrons asking when I take action (elevate their accounts on my site, or unlock things for them), since they correctly see that the payment went through on their side, yet on my side I have no way of verifying this. I usually glance at the lifetime support sum to see if everything went through correctly (especially if they’re new, to make sure they’re actual people and not bots, which is still a big issue), and then do my things.
But since you updated this bit, there is a delay of several days between you having collected their funds, and that number updating. Even directly visiting their profile pages simply lists something like: "
Lifetime Support: $NaN " which sadly is not very helpful at all.
So I have to tell them “Sorry, but I really, really have no idea because Patreon doesn’t give me any data about this yet, please be patient! ”.
Is there any way you can accelerate this / restore the behavior back to how it used to be on Patreon for many years, or is there a technical limitation for the delay now?