I have as situation that’s recurring enough to mention, which is patrons moving but not updating their address (who can blame them, I wouldn’t remember to either) so I always double-check before sending them physical rewards, and then if they have moved, I need to ask them to update their info, which means having to send them precise instructions and links for that. It’s a bit of a hassle. And if they don’t, I have to keep their new address in my address book and remember to ignore the one in the patron manager. I don’t have that many patrons but managing this would be bewildering if I did.
Is there a way to make this process more integrated without pestering patrons? In my situation, the simplest way would be to be able to edit their info directly in my patron manager (that would be solely on my end, not their core account details), but in a way that can be overridden if they subsequently do update their details.
Another way might be to have a way to nudge them, like an email that says “So-and-so wants to send you something, is this still your address?” and they can just click yes, or be taken to their account details if they click “no, I moved”. But if someone supports multiple creators that could quickly become insane unless there is an in-built limit (for instance the nudge email is disabled if the patron has already responded in the last 6 months) and even that I’m not sure of.
Any better ideas?