I stopped getting email notifications for new patrons or when one makes a change to their pledge. This stopped within the past week. I confirmed that I still have the box checked in notifications. I’ve also checked my spam and have confirmed that I am still able to send and receive email.
Me too. Not getting notifications for new or changed patrons…
Please feel free to reply here if you’re still having issues after that!
Everything was perfectly correct in my settings, and I hadn’t changed anything. But they just randomly started working again. Of course, now the API stopped working so I haven’t been getting any of my new supporter’s data today. So frustrating that these things happen all the time.
I chat with the team about this and they suggested you start a ticket if you are still experiencing this problem so they can dig into your account and try to find the disconnect with your email notifications.
My Patreon members have been messaging me and i’m not getting the notification to e-mail. I checked my settings and it’s all set correctly. Anybody else having this issue?
I merged your message into this thread to keep these messages together. If you haven’t already, please start a support ticket so the team can dig into your account!
Though I’m making note of this as it seems like a new bug.
This may be related to 1st of month payment processing. Does the situation still continue or did api start working for you normally again?
I started getting emails again for no apparent reason. I am currently getting emails when a new supporter makes a pledge, although this wasn’t related to the first of the month so I’m not sure what triggered it.
I recently started having the same issue with new members messages only ( I get mail notifications from the rest of my patreons ). I started a ticket regarding this, but it wasn’t much help, since they just mentioned:
I looked into our email send logs for you, and see that the notification emails are successfully being sent from our end point.
How can I proof this is happening?