I’ve never had more than a few patrons not know what’s going on. I go to great lengths to inform my patrons of how their pledges will impact them, but I still get those one or two patrons who don’t see the videos I create describing exactly what is happening and how to pledge in order to only support one time, the emails I send when I see a patron without a max, etc. etc. and rage quit because they don’t understand that our patreon charges per episode.
I’ve put instructions in the description to the show, I’ve updated each level with instructions to set the number of times to pledge to “1”.
I can only conclude that some patrons do not read or pay attention to instructions so I would like the option to set a max below what they set the max to when the max is obviously a result of confusion, not paying attention or a typo.
For example, maxes set to 11 are usually a typo. No max set is usually the patron not understanding the system.
In both cases I would like the option to set it to 1 or at least set it to an amount that the patron has previously pledged for without issue.
To use an example, I’m currently in a one sided conversation with a patron who will not set a max but has been a patron for two years. His pledge runs from 325/month to 500+/month to this month’s 1200/month which I am deeply uncomfortable with.
I would love to be able to cap him at 5-6 episodes a month and not have to go back in and refund him any excess which is tedious and time consuming and not possible if his pledge bounces.