I had a patron who quit and rejoined this month (on the 5th). I think he said it was an accident. I use charge-up-front. Because my tiers have changed since he first pledged, his old tier ($5) is no longer available and he signed up for a new tier ($5.99).
Notifications shows “$5->$5.99 edited by Richard Fortuna” on 12/5/2018
Patron Relationship Manager shows his status as “paid”. However, it shows his last payment as $5 on 12/1/2018. In other words, the last charge is when he was charged for his OLD pledge.
So here are the three important parts:
- It appears he was NOT CHARGED the additional $0.99 when he re-pledged to a new higher tier, even though I’m set to Charge-Up-Front. At least, Patron Relationship Manager shows no charge after 12/1
- Downloading a CSV of current Patrons from Patron Manager lists his charge status as blank (not “Ok”), the SAME AS FOR A DECLINED PATRON. However, he does NOT appear in a query for declined patrons from Patron Relationship Manager. His status for his individual record in Patron Relationship Manager shows as “Paid” though at this point according to the visible charge records, he is NOT fully paid.
- He is NOT included in the public patron count or pledge total on my main Patreon page
Obviously this is not a huge amount of money, but to say the least it’s pretty concerning when things involving charges go wrong!