I recently received a notice from the Patreon Trust and Safety team, stating that,
“Since it looks like your reward tiers and/or posts involve a raffle or giveaway, can you revise or remove these posts and revise your reward tiers to remove this aspect?”
What this was, is simply a copy from what other miniature painting pages are doing. I’ll give a few examples:
Every single one of these pages make 2X or more than I do per month. 3 of them are even ‘front page darlings’ that appear on the ‘Discover’ page, due to their income amounts being so large.
Every single one of these pages has a monthly or some sort of ‘draw’ or ‘raffle’ for painted models.
I was sent this notification on Sept. 20, and I notified support that this was not just an issue with my page. If it’s not a issue to offer a ‘draw’ on a monthly or semi-monthly basis to Patrons of a certain tier, then why am I being forced to change my rewards and these other pages are not?
I notified support about these pages the same day.
I took down the ‘draw’ for a painted miniature I did for Patrons and replaced it with something else.
Yet, it’s 11 days later, and every single one of these other pages is still allowed to do this.
This is a double-standard, and it needs to be resolved ASAP.
If these people are also breaking the TOS, I would expect that something be done about it immediately if I am being forced to remove the tier.
These people have been doing this for a lot longer than I have, and ALL of them are making a lot of money doing it. This is unfair, and unjust and is evidence that Patreon obviously doesn’t want to lose the scads of money these pages are raking in for them.
This feels like the only ones worth enforcing the rules on are those not making Patreon loads of cash every month.
Needless to say, I’ve been pissed for weeks as nothing gets done about these other pages, which gave me the idea to do a painted miniature draw in the first place.
I sure wish the support would actually respond to any emails I sent back.
And the Patreon staff are wondering why we use these forums for support instead of the standard channels?
I’ve sent 3 emails to support and I expected at the very least an answer along the lines of - ‘We’re looking into it.’ Instead I have to complain on the community forums.
Support team, you need to either get more help, or actually answer emails.
And get help if you need to when enforcing your TOS. This BS has been let slide on some of these pages for over 4 years.