While I agree that more information on what they are doing, expected dates, etc would be great, they still aren’t forcing you to do anything. If an outside perspective and some other options to try in the situation was “speaking for you” then I am sorry. That is not what I was doing, just simply giving another perspective since Patreon staff are also people just like us who have deadlines and stuff they have to manage. It’s almost Impossible to have one thing be the dominant focus. Goals not working aren’t preventing us from getting paid or working atm either.
Also, automation is only as good as the creator and any good team will always take the time to test and create different environments on their own as well. While I don’t know Patreons inner workings, I do know that any team like this has schedules and needs of all their staff outside of things that pop up and not everything can just be dropped, especially when some things likely aren’t reliant on just their team. (I also don’t feel like goals are super essential. A while where it’s working funny but everything else essential to getting income is working and there are temporary options to get goal info out there in the meantime doesn’t seem to be a big deal compared to other things but maybe that’s just me. Everyone has their wants and needs and Patreons different teams have to try to cater to them all. The least we can do is understand that things take time and aren’t always easy fixes. Not everything is flexible. )
But that’s just my 2 cents. You do you. Definitely not saying don’t keep asking but there are always options and ways around bugs until they get fixed.