Thank you very much @reyna , actually I´m in shock about all this, and the stress is big enough to think close my Patreon (after 3 yrs and with active Patrons…) on dec 31st…if I have not died of an anxiety attack or a heart attack before
I have fight very hard for this but yesterday I really feel uncertain, stressed, and I realize that this, that happens last 2 months (as per I notice!!!) maybe has happened all the 3 yrs? this makes me feel really unconfortable.
Have also speaked with another colleagues/spanish creators in Patreon , and It happens!!! sometimes the system send post mail for wrong tiers!
Well…this seems not so…big, if is not an attachment there…but in my case it was!
I noticed on november as my patrons was shocked about “OMG you make a BIG book for us for 5usd!!!” and told me…then I realize they receive the 30usd pdf. 54 pages of text, months of job and investigation…thanks Patreon for spreading my job…for free?
All this is on my Patreon…the good thing of a written platform is that is a real timeline of the things.On that time I ask for apologies, I assume that i´m stupid…and try to do my best to compensate the damage.
In november I ask for apologies to my 30uds patrons, which have payed for those that everyone was waiting for and thar everyone receives as free. I put a maximum of pledges on this tier in order to give a GOOD SERVICE and an intense dedication to everyone who paids(in compensation / something more to have that those who haven´t payed anything) , and I lost a lot of money…but i was thinking was my mistake (is true I´m sometimes very tired! and think is my fail… and I take my responsability…)
Now, Im sure is not my mistake but an error and a lack of security in Patreon!
And I think…this it happens from november…or it happens from longer? Maybe it was happening always and only I did´nt realize.
stress doubled…as suddendly I realize why somethings happens that on last 3 yrs I have founded my things anywhere (FB groups, for example…or reforwarded by someone…)
As you can see on the video, the mail was sended to people who was not in this tier, and including the document I´m selling, that actually can tour all over the world and be discharged by everyone who receives that mail, directly from patreon or reforwarded by another person. Of course all this happens out of Patreon…but allowed by an Patreon error…that I hope can be fixed, although I will not profit about anymore.
Yesterday my patrons of 5usd tier can enter the 30usd post…today some can not…so maybe something is fixed? Ok this is great…
Now, please ask the support team and let me know how I can fix this: my pdf reforwarded and running free on the net. Have a look, cause is not necessary to be logged or have any patreon account to download this attachment.
this is impossible to fix, or you know how? well, maybe you can fix the issue of sending wrong tier mails…but what about the done?
I understand that an apology from the technical team does not stop this email from circulating, it does not stop the email from having my attachment and the work hosted by a platform that is supposed to protect me as a creator can be freely disseminated.
But maybe it’s just the stress and I’m missing something…
please excuse my bad english. I am frankly very tired, stressed, and I suppose I will make a lot of mistakes, but I hope you can understood me
Also sorry if I sound abrupt … it is not with you, @reyna, who I thank you for being the only one who shows your face.
Of course to you, all my thanks