Hey all! My name is Lety and I’ve been a patron for four years now and a Patreon creator for the past two years!
I just wanted to share an issue that I’ve been having since August and see if anyone else has been having the same problem, and if so, how did you guys get around it.
In short, myself and dozens of other creators have been able to mass message patrons since late August. We have not been able to select patrons by month and tier, something that used to be doable from the patron manager and is still more or less shown as being doable.
In the patron manager, you can select which month’s patrons you want to contact, and which tier of that month’s patrons you want to contact. This is a very important feature for me as a creator as it’s what enables me to be able to send out rewards privately without having them automatically cached by third-party sites like Yiff Party, which has built a really robust platform for automatically ripping content from behind Patreon’s pay wall.
In short it looks like if a patron who had previously pledged to me deletes their Patreon account, that account becomes unmessageable. If I attempt to mass message a tier they used to be in through the Patreon manager, the entire message becomes unsendable due to the fact that single user cannot be contacted, and so-- I have not been able to send rewards to my patrons.
This is a huge issue to me because I have patrons from several months ago still asking me for rewards, and I just don’t have the manpower to hit everyone up individually. And I’ve been working with Patreon support trying to get fixed for months now, and just this week they got back to me saying they understand the problem but have no timeline whatsoever for getting it fixed.
I’m four months into this problem and still have no way of delivering rewards to my patrons. I’ve already tried messaging each of my 3000 patrons individually to sort out the ones that were unmessageable, and manually sorting those out. However, after 4 hours of efforts and finally getting a “safe” messaging list, I found myself unable to send messages again due to someone else on that list suddenly deactivating their accounts, making everyone unmessageable until I sort through all 3000 patrons again.
And so, I figured I’d reach out to the creator community and ask if any of you have had this problem, and if so, how did you guys get around it?