I’ve been using Patreon as a creator for almost 3 years now and I love it, however I’ve been having huge issues with the “Notifications” section since day 1, and despite the best efforts of the Patreon Support team these are not resolved (and can’t be resolved without a system overhaul it seems).
There are several issues at play:
Notifications are grouped in a weird way instead of being displayed chronologically. This makes no sense to me. If someone pledges at 14:30 and someone else makes a comment at 14:45 and someone else puts a like at 15:00, then those things should be displayed in that order. Instead notifications are grouped in an awkward way that simply makes no sense to me, especially seeing how every other app uses a chronological display.
Notifications on deleted pledges are not always being shown. Sometimes they are being shown on the browser app, sometimes they are only being shown on the app, and sometimes they are not being shown at all. I was told by Patreon Support that using the Relationship Manager is the best way to keep track of who deleted their pledges, but after experimenting with it it turns out that that’s not the best way either because there are exceptions to that too.
Notifications on total supporters and total amount of money is not accurate. This came to me as a surprise, but I was informed by Patreon Support that the information on total supporters and total amount of money on the page is not actually accurate, but is just an approximation. Once again this baffles me, and I don’t understand why accurate information can’t be shown, because according the Patreon Support these numbers cannot be trusted (I was using them to track deleted pledges).
Like I said before, I really love Patreon, it has allowed me to do things as a creator that I could’ve never imagined, so it pains me that one of it’s most crucial features to keep up to speed with your project is so broken.