That’s how it’s been since the beginning, though.
It manages your membership, charges memebers on your behalf, etc. (And fails at that, sometimes)
They take their portion to help keep it going.
When I joined over 5 years ago, it was under the assumption that if something was missing, I would need to use one of their partners, or go fetch it myself.
And when I joined their discord server in 2018, I was told not to entirely rely on Patreon for income and to diversify that end.
(And as a moderator on the server, I’ve seen a lot of people coming in, assuming Patreon does more than it is actually designed to do.)
Sure, it would be nice for Patreon to be a one-stop-shop for all of a creator’s needs. And in a lot of ways, it’s making progress to that end.
But it isn’t there yet, and for people to pay for something it isn’t designed for, is unfair to both the creators and Patreon itself. (In my opinion, at least)
So, not saying you shouldn’t request things you want to see in Patreon. Just realize that not everyone is paying this for the same reasons you are.
(I apologize if I come off as rude, entitled, etc.)