Hi Patreon friends!
I saw a reply on another topic today from @reyna, in which she mentioned that there’s a general site overhaul happening.
So I wanted to ask: are there plans to overhaul the ‘update payment method’ process?
I stay on top of our Declines at the top of each month, and I know from talking our patrons through this regularly that it’s a fairly confusing and unintuitive process, that many of them don’t manage to get right the first time. I’d say, unscientifically, that I see about a 33% failure rate.
An all-too-common scenario is “Okay, I updated it! Can you check if it worked?” … and they’re still in Declined. It sometimes takes people two or three tries until they get it to work.
Another (comical, but also very bad) scenario is “I couldn’t figure it out, so I just created a new account.” Seriously, this happens about once every other month. This is … not a good reflection on the usability here
I’d love to know whether the team has plans to redesign this functionality and bring it in line with modern-day expectations. For a company whose primary function is payment processor, ‘update payment method’ feels like a pretty big piece not to have just simple, flawless, and completely locked down.