Hello! Beginning yesterday (Sunday 11/22) our Patrons began to encounter an error when trying to connect to Itch.io to download the Early Access build of our game:
According to the Patron Manager, the people encountering this issue have all paid the requisite amount (no declines), are pledged to the appropriate tier for the reward, and should by all means be able to access it. Itch distribution had been working fine for the past 3 years, however when I clicked “Refresh Campaign” under Edit » Distribute » Patreon Access it returned the same error our Patrons were encountering.
We’ve reached out to Itch.io as well, and it seems other people are encountering this issue too. Here is a link to the thread: https://itch.io/t/1077040/patreon-access-there-was-an-error-with-your-request
Hope it’s able to be fixed soon-- this build download is our primary Patron reward! Thanks,