Lens not working

A pledge of mine said his lens isnt working even when he edits his pledges. I told him to contact you guys but was curious if anyone has heard of this problem lately with their fans. Just one person had a complaint

hey @kittyxquinn, this is the first I’ve heard of this but will ask around internally just in case., Hopefully the support team can help him fix it, thanks for posting in here to see if others were affected <3