I have had a patron who is an elderly lady who is not tech savvy and has been my patron at $5 since the start of 2018. She loves my work but she has never been able to figure out how to message me within patreon AND has never even been able to visit the posts within patreon. She has only received the emails and then something has happened that has not allowed her to log in. Admittedly it could be she doesn’t understand, but she says she has spent such a long time trying to get answers and none were given.
Now, this is just one patron I know, but this is one patron who is dissatisfied and as the rules go with these things, it means there will be others who don’t come forward who are also dissatisfied.
She hasn’t had access to the site for months and has been told it is because her iPad is too old? This seems odd, her iPad would be able to log in via safari browser (if someone explained this to her).
Anyway, I just wanted you to know as I think this is really sad. She always messages me via email and never via patreon. You guys need to up the customer service, it used to be brilliant when I first joined…