I’ve had a bunch of members delete their pledges of late… most of them at higher tiers. Correct me if i’m wrong, but when they leave they do not get a pop up mentioning lowering to another cheaper tier? I think this would save at least some % of members from completely leaving the site. Just a thought…
Another thing is, I think the exit survey feels so informal. Perhaps it would be better, if it allowed the person deleting their pledge to send a direct comment to the creator, who is looking for feedback. I’d like to know more specific reasons for a deleted pledge than, “financial reasons”.