I don’t usually take to this kind of platform but I’m completely frustrated with Patreon and Payoneer’s customer service to existing creators.
On 2nd November I made a significant drawdown of funds to Payoneer who cancelled the transaction because of verification issues.
This was followed up by a second and third cancelled withdrawal of funds despite being told by Payoneer there was nothing wrong with my account. I was told the funds would be returned to my Patreon account within 10 days (Why so long?) The funds are still missing!
Tickets have been raised with both Patreon and Payoneer and members of staff politely quote their rules and blame each other yet the funds are still missing from my account.
There is no urgency despite this being a primary source of income for me.
Patreon: You need some kind of triage and escalation procedure to help people who are stuck in a “Please raise a ticket” scenario. I’m unable to speak directly to anyone who can help and have to wait for tickets to be answered.
I am missing more than $1500 and have no way of paying bills until I can access these funds.
Somebody at Patreon please take ownership of this issue and help me.