On Halloween, I broke my record number of patrons - 40, but currently, my page says that we are down one member, putting me back to 39. However, when I go to my patron manager, it shows 40. I noticed that I do have one declined pledge, so I was wondering if that was the discrepancy… that they are not considered a “member” until they fix their card. Could you verify this for me?
Also, if this is the case, can we get that fixed? A single declined charge shouldn’t make our patron membership number fluctuate.