I just had someone leave my patreon. They left an exit survey which is cool but i can’t actually see WHO it was that left. (There is no name in the exit surveys and even if they leave a personal message with the survey, i have no idea who it is from unless they state who they are in it.) The notification panel doesn’t update to tell me who left, no notification of any kind other than “why the heck did my pledge amount go down significantly?”
All i can gather was that it was someone who pledged this month and then left as those with confirmed same level pledges from last month are all still listed as current patrons. Unless this hasn’t updated or something? I’m curious @ellie, is there some kind of lag time between all parts of patreon becoming up to date with a change? I noticed a lot that amounts and pledges don’t all change on all pages at the same time but gradually and its rather confusing trying to figure out whats going on.
Usually i save all the new pledge emails but sometimes a few slip through and get deleted but it shouldn’t be up to me keeping notification emails to be able to keep track of if someone has come and gone in the same month and perhaps taken content without paying. That information should be reflected on Patreon somewhere, even if its just recording the username of a person who leaves an exit survey and displaying that. I feel like it’s extremely important to know because not only does it make the creators life easier in trying to track down potential trends from users, but may also help track down people who are trying to seem like legit customer who are really just skimming content. (Most of these people leave personal messages in their exit surveys and it sounds like they think i get to see who left it but in reality, i don’t. I can’t follow up with them, send well wishes their way or any such thing.