We’re wondering if it’s possible to have the contact number details as a requirement for all patrons?
With the new mailing system changes happening (due to pandemic), we’ve finally decided to streamline our shipments and just use FedEx mainly for our mailable rewards (before, we ship via Japan POST and FedEx). Now, we’ve repriced our tiers and decided to stick with FedEx only. FedEx requires us to include contact number in the shipping labels. For some reason, USA-based patrons don’t have contact # info included in the .csv that we download every month. Attached below is the screenshot:
Also, it would be very helpful if you could add a new entry for contact # here too (patron info through relationship manager):
Not sure if there are other settings that we forgot to enable but here is our biggest pain point at the moment (asking patrons to give us their numbers manually). This is not very efficient to do.
Thanks for reading and for your time.