Reddit AMA involved a lot of things happening, but the tone of it is still the same - many creators are thankful for a platform like this, but still, there are a lot of issues to improve. And what is really sad is that creators of Patreon answered mainly to the thankful and laudable posts… So I will share my feedback to add a brick here:
Patreon takes a lot of charge from Creators - this is something that can be lowered taking into account that your company is doing really, really well. This will make you have more clients (creators), hence more income. Look at Github Sponsors, Buy Me a Coffee, even Ko-Fi) You want to be more creators friendly? - be it.
The biggest disadvantage of Patreon imho is your take on marketing - you are promoting only people who are already doing really, really well. I never discovered someone starting or with few Patrons only on Patreon. That’s said you are only supporting people who succeeded (many times on their own), looking like preying on successful artists instead of helping growing indie artists and creators. And I understand that from your economical point of view, though I see it as awful movement.
The second is that I actually can’t do anything useful with my page, editor capabilities are really gruesome, I have no power here. Why can we make custom pages? Where is custom CSS support?
You don’t need to enhance Patrons experience - we are already taking care of it. You will then tell us that you spend ~30 million on enhancing patron experience which is literally not your merit. Just give us proper tools. Care about creators.
So taking above bullet list - those are so generic terms… those are actually effects of actions, not actions. So, still there is the question:
What will you do?