I have a feeling our potential solutions to solve the current problem were being lost amidst our frustration about the upcoming changes. I propose to use this thread exclusively for the sharing of ideas on how Patreon can solve the problems they are currently facing with the patron fees, pay up front, double billing, etc.
Feel free to copy and paste your ideas from the other thread. Vote up the ideas you like and do not shoot down anyone’s idea as we’re all brainstorming here, but feel free to add suggestions that might improve upon an idea.
Dear Patreon, your userbase is all creators. You will not find a better think tank for solving the current issues than us. If you will be transparent with us, we will gladly help.
I don’t know why we have to take a system that is pretty clear and turn it into something complicated when the main problem could have been solved by better explaining (and offering!) options one time when patrons first sign up.
Problems: confusion with double billing at the end and beginning of the month
Hello new patron! Welcome to Patreon! We see that you are pledging (anytime after the 15th) on January 27th. Because it’s the end of the month and we run charges again at the beginning of next month, you have three options (Click to select):
Option A: I would like to pay now AND on the 1st to get this month and next month’s rewards.
Option B: I would like to wait to be charged on the 1st of next month and start getting my rewards then.
Option C: I would like to be charged one time now to get this month’s rewards and then have my pledge cancelled before next month’s billing. (Auto cancel their pledge if they sign up for this reward, but auto-follow the creator once canceled.)
IF Patreon insists patrons MUST be charged service fees (that the vast majority of creators said they would prefer paying) the above would also solve the multiple fee charges spread out all over the month that penalize patrons (especially $1 patrons) for pledging to multiple creators. BUNDLE it for them like you have been doing for us. Or better yet, let creators keep paying the fees and we will adjust our reward tiers accordingly to account for the rising cost of business. It’s much easier for us to explain ourselves to our patrons rather than having to try to explain you to them.