I’ve been looking at my Patron Manager a little closer than usual this month after noticing a decline in pledge amounts lately, and finally decided to crunch some numbers:
Out of a total of 2,313 patrons, 726 are marked as “declined” - That’s over 30% of my Patrons.
Worse than that, it currently adds up to over $3,400 in lost monthly revenue!
I believe that Patreon in the past have suggested that we should reach out to ‘declined’ patrons and gently encourage them to update their payment methods, but surely there must be a way for Patreon to automate this process and send out their own notifications?
As a full-time creator, I just don’t have time to chase up over 700 people each month to let them know that their card/Paypal/whatever has not gone through.
Some of these people have been marked as ‘declined’ for months or years. Yet the (admittedly very few) people I’ve contacted about this claim to have had no warnings or notice from Patreon that this was the case.
It would be amazing for me if Patreon could do a little more on the credit control side of things to help fix or improve this issue - and presumably it would also be worth their time financially as well, if there are thousands upon thousands of unpaid dollars out there!