Patreon's currency conversion only applies to "new" tier-style?

Patreon Feedback
#1

I recently received some strange feedback which lead to a patron reaching out to me with a frustrating experience; my top tier is $13, but as they were in another currency, the tier displayed as 12.50 euros. After pledging, they realized they did not have access to some posts, and left some frustrated feedback. At my top tier, they should have access to all content.

The reason they did not have access was because current posts are tied to the tier; however, as I first joined in 2016, many of my older posts are tied to pledge amount, which was how Patreon used to distinguish pledge tiers. So they had paid 12.50 in euros, but because those older posts are set at $13 usd, they cannot not view them.

My question is, is this a bug which will be fixed, or do I have to go back and edit hundreds of posts one by one to update them to the current tier structure so that folks who pay less than the number 13 after converting currency will actually be able to access them?

Apologies if this has been addressed; I scrolled around a bit but haven’t found anyone experiencing this specific problem.

Thanks in advance for any help.

Edit: If you don’t know what I mean by “new” style and “old” style, here is an example of when I click to edit an “old” style post.

Screen Shot 2020-10-10 at 2.08.39 AM
Screen Shot 2020-10-10 at 2.08.39 AM656Ă—675 42.9 KB

Again, I could fix this manually by updating them all to the current tiers, but it’s literally hundreds of posts, so I’m not really looking forward to it. If most people no longer have posts in this format then I could understand why Patreon wouldn’t include these post types in the currency project. I guess I just want to know whether it is a bug or not, so I can either get to work updating these manually or if I should submit this info as a bug.

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Paying Patron Can't Access my Posts
#2

This has been requested numerous times in other threads and Patreon has resolutely refused to fix it or provide any tools to automate it. The only option is a lot of manual work to reclassify your posts. I did it, wasting hours and hours which would have been used to create more content.

#3

Yeah, it’s not all related to the currency conversion. I created new tiers and any posts that were new style that patrons should have automatically been able to see now had to be updated to add that tier as available. It was a pain.

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#4

I don’t know if I communicated correctly… This issue is that my top tier is 13. The conversion causes my top tier to be 12.50 in euros for some people. They pay 12.50 in euros, which should still equal 13 usd. But I assume it’s only looking at the number and not converting currency for these older tiers. So I have a tier which they pay the equivalent of $13 for and then they cannot see the $13 content. This is a new issue specifically caused by the conversion. Before this, my tiers still worked fine because the amount paid was exactly the same and they were still able to see all those posts. People who pay in USD are currently still able to see all those posts.

I know that the old vs new tier has been an issue for awhile and that patreon refuses to give us any tools to convert them. I’m asking whether the currency conversion is supposed to apply to these tiers as well, given that I’m sure many creators who have been on this site more than 2 years likely have some posts in that status.

Edit: I should add, I didn’t turn on currency conversion early, so this is literally the first patron I got who pledged with a converted currency. They couldn’t access the things they paid for, and literally rage quit in less than a day. It’s just… a really bad first experience with a tool which was ostensibly implemented because it boosted patrons.

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#5

Hi. I am having the same problem. Did you resolve the issue?

#6

Nope!

If it helps, I explained the problem to my patron and they chose to come back and manually increase their pledge to 13 euros, which worked for accessing the posts that they wanted. So if you have someone who is really desperate to access some posts, they can probably get them that way. But obviously, messaging every person who pledges with a foreign currency and telling them “hey, patreon SAID that this tier was this price but it causes THIS problem so you actually have to pay a DIFFERENT price that you have to input manually” is not a good long term solution.

#7

Thanks a lot. I was able to fix this. I realized that most of my posts could be seen by the amount pledged and not by tier. Once I manually changed them to tier (600 posts lol), my patrons could access the lessons.

Thanks for your help.