H everyone I hope someone including Patreon can help with this.
A new patron who joined at the beginning of the month requires a refund after three days of being a patron. The problem I have is that this person has had full access to all my content which contains over 70 watercolour video lessons, reference photos, outline drawings, a full 33 page PDF watercolour tutorial for this month and numerous advice emails back and forth.
The patrons reason for leaving is that he has decided watercolour isn’t for him so decided to go with another creator who teaches in a different medium. I also know this patron has been a member of many other arty creators as well, whether he did the same thing there, I don’t know.
What do Patreon themselves do in cases like this?
Do they ask the creator about the refund request before simply refunding someone and in turn giving them everything for free? Plus how would you go about this?
Any help and advice is much appreciated, as you know being a creator involves one heck of a lot of work, much, much more than a 9-5 job. Sadly many patrons don’t realise this…
Hope you can help,