I know Patreon is aware of this issue but I am wondering how widespread it is.
I have patrons whose podcast feeds stopped updating about two weeks ago. Not all patrons, some feeds are working just fine, and it does not seem to be limited to one app or platform. I have been unable to recreate the error on any of my devices.
The fixes per Patreon are to unsubscribe and resubscribe or to contact Patreon support for more help.
The number of patrons I am hearing from has been growing as I have been trying to reach out across my channels to address the issue.
Is anyone else dealing with this? How many patrons have been impacted?
Has anyone heard what is causing the issue and if there is a fix?
I have already lost a few patrons, who noted it in the exit survey, but this is more about offering good customer/membership service to my patrons.