Patrons show as declined, yet they've paid?

Still trying to make heads or tails of the new Relationship Manager WHICH IS MUCH LESS USEFUL THAN THE OLD ONE (There – I said it again), and in my filtered list of Declined Patrons for September, there are several showing as having paid on September 4, 2020 – thus… not declined? Ugh. I only send out physical benefits a few times a year, and I’m dreading trying to figure out who gets what the next time I do.

Can we please accept that the new R. Manager is unwieldy and buggy to many of us and give us the chance to go back to the old one, at least until these kinks are worked out?


2 posts were merged into an existing topic: COMING SOON | Improvements to Patron Relationship Manager