I’ve been traveling all summer, so I just noticed that I haven’t been paid for 2 months. Went into payment settings and everything was correct. Tried to transfer the balance but it said payment was on hold because there was no W9 on file. Thanks for the head’s up! Not. (I even searched my email to see if there had been some sort of notification. No.)
So I submitted W9 and was finally able to transfer the balance.
Just posting this for anyone else who might have similar issue.