Hello! I am Hayley, I started posting here when this forum was first made as part of Amanda Palmer’s creator team. A couple weeks ago I was hired as Patreon’s new Head of Online Community. You can read my intro and learn more about me and my community journey here, in my Welcome Thread:
Introducing Patreon’s new Head of Online Community, Hayley!
There’s MANY factors that influenced my desire to join the Patreon Community team, and I’ll be totally honest with you - as an active member who LOVES this space (there’s so much potential to connect with each other here! creator to creator, creator to Patreon etc.), I saw a lot of room for improvement, especially when Patreon’s community team was shifting - with Renya departing, I felt like there was a lot of opportunity to have someone new come into this space and help it reach it’s potential. So I threw my hat into the ring and long story short, here I am.
I’m on my third week in as part of the team, and I have been working on a lot of projects, ideas and strategies in the background, and one of the biggggggest undertakings I have right now involves this very space.
So with that: I totally hear you in your frustration, this space has been a little quiet for a little too long and that’s something that I noticed myself before I came into this role and it’s something that I want to help mend now that I am here and tasked with tending this online space. I appreciate any and all patience and understanding while I am catching up to speed in my new role, I am reading everything that’s posted here and I’m going through posts in this category veryyyyyy methodically.
As a creator myself, there’s SO MANY features and ideas that I have that I want to help make the creator experience even better and easier. And now as a team member, I am privileged to be here looking at what everyone else wants, all of your vibrant ideas and suggestions and I’ll be looking at patterns and demand and working with the full Patreon team to help get some ideas realized, some bugs fixed, and some faith restored in this community. I can’t make promises that anything will happen over night or that I can directly influence the product itself, but I am making sure that I adequately represent creator needs and keep my finger on the pulse of our community.
You can post here and in the Discord, I’m reading everything in both channels and I’m working with the team to figure out when and how more Patreon team members can come into these spaces to see what the chatter is and respond in the areas of expertise.
For bug reports and support inquiries related to your personal account, payments or specific patron behavior, the Community Happiness team, our support team are always the best experts to reach out to directly: Submit a request – Patreon Help Center
For product and feature ideas, keep them coming. I’d recommend starting new threads with new ideas, rather than adding on to some of these longggggg old threads as new threads can not only be easier to parse through, but they can also inspire other creators to easily +1 an idea and share how it’s worked for them in their experience.
Head on over to my welcome thread (linked above) if you’d like to ask me any questions personally, and in the mean time, I am working diligently to help improve these spaces and our creator community’s experience using them. There’s a lot of work ahead, big things can’t happen over night, but I’m committed to do the best I possibly can to represent your needs, requests and ideas, to advocate for you to the internal Patreon team, and knock my head together with the Community and Education team specifically, to make this space more functional.