Lately I’m having folks sign up for my Patreon at levels where they will receive physical premiums mailed to them – but there’s no shipping address showing in their account info. I don’t know if this is a glitch or just a matter of new Patrons being confused by Patreon’s UI, but it’s only just started to happen a lot after five years on Patreon.
I end up going back and forth with new subscribers trying to fix the issue, but I can’t see what they’re seeing, so I’m groping in the dark trying to help them. Sometimes they end up getting someone who’s more digitally savvy than them to help out on their end. I’ve heard from some of these folks that Patreon has the worst online signup UI they’ve encountered.
Any other Patreon Creators out there who have had this problem and figured out how to direct new subscribers to the correct instructions?
Just putting this out there… hopefully whatever’s going on can be improved.