A limited pool of creators and patrons. Maybe in the future, talk about the features. bring it up, mention it in some fashion, let people comment. Rolling it out on such short notice and putting many of us and our patrons in a panic is extremely aggravating.
I know from your end of things how much this sucks and how hard it is dealing with it all behind the scenes. I’ve been where you are in a few different jobs and making these posts to try to remain neutral is how it goes. However, customer service is a key element to everything business. Making a point to appologize in your posts for the hardship. Relate to your user base. React to peoples comments with more sincerity than “we hear you BUT” comments. The, “we put thought and care into this” and getting “reactions from creators and patrons over a number of months” from a limited pool of creators just invalidates our concerns, as if they are the only creators and patrons that matter in this scenario.
Thank you for putting our concerns forward. I hope they are legitimately heard.