I see this on my ‘Exit surveys’ screen:
But I can find no patron who canceled that day, nor can I find any patron with an access expiration of Nov 1, nor any other indication. This isn’t about piercing anonymity in comments, but about the fact that a patron canceled and I received no notification of any kind and can’t find any reference to it in the Relationship Manager.
That information needs to be accurate! If it isn’t, it’s impossible to manage my patrons because I don’t know what is missing!