Hey everyone @Patreon, love your work thank you so much! This is a suggestion for an improvement which I know will make Creators’ lives SO much easier. We’ve been using Patreon now for 3 years and this is by far my single-biggest request for improvement. So please hear us out!
Currently we have no option to gather any Reward info at sign-up: we only have the option of asking for a new Patron’s postal address - but that’s all the info we can get.
It would be so helpful if we could also have the option to edit Tiers so we can ask new Patrons for other details, such as what size and colour T-shirt they want; or what their preferred producer credit is.
Right now, I have to manually send a message or email every single time a new Patron signs up for one of these rewards tiers, asking them to specify their t-shirt size/colour and preferred credit.
It’s a nightmare because guess what - half the time I don’t get a response!! If they replied, it would be okay, I guess - but most of the time people do not respond at the first contact. So I have to follow-up - sometimes more than once. And in some cases, people miss out on their rewards entirely. This is a huge waste of time and energy.
This could all be avoided, if Patreon could please add a simple option for us to add additional questions in the Reward Tier window, requesting all the info we need from new Patrons at the sign-up stage. Not just the postal address, but also other details for the most common requests, eg t-shirt size, credits, and potentially even customisable details so that we can tweak the questions at sign-up to suit our specific needs.
Please please please consider making this change to your sign-up form!
Thanks for all your amazing work Patreon!