It’s literally this. Sooo much work has gone into getting patrons, but if none of them want to stay, there’s no point.
They’ve built up the infrastructure to get patrons, their focus now should be way more on fixing bugs/issues and adjusting/adding features to keep them.
I know I’ve lost at least one patron who couldn’t find the posts they wanted, and I’m a small creator. I can’t imagine how many larger creators have lost. Let alone how many told them that was the reason they left.
I spent hours and hours over several days building a Google Doc with my posts organized and laid out in a more searchable/readable way. Patreon’s folders and tags just aren’t good enough. (Not to mention the insane lag that still persists which was a large contributor to why it took me so long to make that document!)
I honestly feel like most of us would be much less stressed and upset about things like this if Patreon was more communicative with what was going on behind the scenes. It feels like we always have to pry it out of the staff. Give us info on what you’re currently doing. What about updates for each quarter? “Here are our plans for Q1” That would be amazing! It’s not like it’d have to be super detailed, I get it there are things to keep private or a “surprise” (though previous “surprises” have been hit or miss). But /something/ would be a fantastic start.