Shipping address: Blank for patrons?

Now that payments have processed, I’ve posted to give those patrons of mine that qualify for a physical gift a heads-up that I’m preparing their gifts, and suggested that now’s the time to double-check the shipping address they provided.

One of them has responded as follows:

It seems that I cannot update my shipping address. It still appears empty to me.

I can see the address just fine in my Patron Manager. Is there something wrong? At the moment, I don’t have any more details.

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Hi Andrew - thanks for reporting this on your patron’s behalf! I’m going to share your post with our Community Happiness team - I would also reach out directly from your end to make an easy line of communication for them if that’s alright with you, to ensure they can directly reach you quickly.