So this whole patreon thing is a 2 way street. I get a service from patreon that benefits me and helps me “do” you tube. Lots of positives about patreon generally as a concept and some good positives about the specific patreon service and mechanisms.
However this relationship is a 2 way thing… I am a customer of patreon and I pay patreon a substantial amount of money each month and that money is growing as my channel grows and I put work into making it grow and telling people to signup to patreon. If the relationship with patreon fails, I loose out and patreon loose out. If the relationship succeeds we both succeed. I respect patreon… But it has just done something to me that shows it has no respect, and threatens to unravel years of investment and time.
So my account got suspended for breach of terms and conditions. Specifically for "I took a look at your creator page and I see that your reward tiers and/or posts involve a raffle or giveaway. "
The first thing to say is I dont do any raffle or lotto or random chance to win giveaways. I do a giveaway which sends a gift out to members of a tiering and I work my way through those members and when they have all received a gift I go back to the start (round robin). Patreon gave me this method themselves. I created this gift tiering a few weeks ago and indeed I did the first giveaway to my oldest patreon in that tiering and announced it on there.
Second thing to say is patreon advise they are contactable for support on twitter… But they have messaging turned off. So you need to update your “help” information so its actually correct. I suspect this will never get done. I will keep check though and keep asking you to correct it. Tied into this you have very very poor support structures in place. I have sent so many emails about this because I am getting contacted by virtually all my patreons asking if they should stay or go and whats going on etc. So Im under extreme pressure to resolve and your support portal takes about 24 hours to reply. Ive received one reply and it was zero help and they did not answer any of my questions.
You never stated which tiering is breaching your conditions either. Very vague I have other tierings involving gift packs which potentially could be an issue (they are not lottos either though)… So very poor communication generally either way.
Im asking for another point of contact apart from the gentlemen from support (morgan) because this chap does not seem to switched on. none have been provided.
finally. In light of all of the above… And as a customer thats been with you for years. Wouldnt it simply be better for you to contact me than to ban the account. the sheer amount of panic you have caused is unreal. And Im stuck in limbo with no support.
I really hope someone from patreon reads this and steps in and can help. And going forward I would love to put in place some sort of better relationship with you guys where we can actually talk if you have concerns prior to you banning my account.
In the meantime Im sitting here and it will be another 24 hours before the wonderfull “morgan” replies to my questions with another email that doesnt answer anything.