System updates cause patron access problems

I just had a message from a patron as follows:

“My BlackBerry Android updated a few hours ago. Now when I log on to your Patreon site I am locked out as a Patron and invited to register as one.”

Has anyone else encountered this, or can you offer an obvious solution to the probblem?

Thanks!

Flagged to our mobile team. Thanks for sharing.

1 Like

Thank you Carla. :+1: