I know this topic is a bit old, but my team is fairly new to Patreon, and I definitely see what @Lochy and @kenna mean, but it’s not really a bad thing, Patreon is GROWING FAST, and I respect everything that this community has done and will do.
First off, I just want to say I absolutely LOVE how your team has set this community up. Without even being apart of it until recently, we setup our team to operate the exact same way. We THRIVE off of great feedback, community involvement, and the hope that people from all over the world can come together as one to make something beautiful. It’s the simple things that you guys have nailed and it will only get better with time as you continue to freely ask for feedback like this.
@teamradious is a great example of what they are talking about. We have to be careful not to “sell” content, so we are taking a more long-term approach and for now only offering 1, $1 reward tier so that way all our game-related content remains free, and no one who pays more has access to special content, at least anything to do with specific game content. We have over 14 years of combine experience in our field, and we have the potential to build a community that may span over 10s of thousands of Patrons and already connected with at least 1 million people who play our mods daily. We both respond to well over 30 comments a day, and many times close to 100.
One idea I thought of - When sharing posts, the standard description says it’s a community of artists etc, which I love. But I think Patreon has already built that image which is why we are here now. Patreon has excellent news feed and more than enough success stories to be a huge player in the future of the digital work place. Maybe it is time to rotate the standard message people see like:
“Support your artist, sign up for free and follow them into their home.”
“Patreon is always free to sign up and follow your artists, and if you enjoy it so much, you can support them at a whole new level!”
“Want to follow this artist? Sign up quickly and for free with Facebook (or whatever) to start following them!”
“Or just whatever is clever,” I love how Patreon has different phrases each time I post to remind me to keep an open mind. It just may build some excitement, after all we are creators, so let’s show the community more about us, as people, like them, finding their dreams.
The second idea I had would be making the FAQs (help center) front and center. Maybe add it to the top menu, advertise clearly for all new creators as well as when people first subscribe to a creator and/or first login. Maybe not like in-your-face style but a little nudge for people
Based on what I have seen, there are a lot of creators who make a section just to answer basic Patreon questions. Patreon has a wealth of knowledge if you know what you are looking for, but there may be a way to capture some of the more uncommon FAQs. Assuming that the dev team has access to all posts, they might be able to write a script that can capture all posts/sections labeled as “FAQs” or “Frequently Asked Questions”, compile them into a list, then its good ole’ fashioned research, editing, and publishing. This would also be a great way for the staff to learn more about it’s creators, their desires, their Patron’s desires, and community desires.
After days upon days of setup of @teamradious I have to completely agree that this venture, for a majority of new creators, is not light-hearted. Especially creators who avoid social media more than not - a poll might help understand this more, how active all creators are on various social media weighted by amount of time on Patreon, number of posts/week, and income per creation and/or per month.
Overall, Patreon requires hardcore dedication, follow-up, timeliness, and passion to be successful, and I think that this will show through a creator’s quality of content and social media interaction which is the foundation of Patreon IMO. There are a lot of tools to help people succeed already, and I really enjoyed receiving the first wave of emails to help keep me in the game, motivated, and learn new things.
Here is to hardcore passion /cheers! Oh that’s another good idea! "/’ emoticons! Nothing beats playing wow, 100+ man raid, and everyone /train-ing at the same time. GG