Every pledge is important. Small pledges are the backbone of any Patreon campaign. We all talk about this, we all know this. So why isn’t every Patreon creator and supporter considered important when it comes to major decisions concerning the site?
It is not “transparency” when you only communicate with and poll a small subset of users that you’ve picked. It is not “transparency” when you do this and then only inform the rest of us when you’ve already decided to move forward with changes. The word “transparency” should be confiscated from you somehow. You don’t know what it means. Stop abusing this word.
Let’s take a look at the blog post you made the last time you screwed up approximately this badly: https://blog.patreon.com/not-rolling-out-fees-change
“Fundamentally, creators should own the business decisions with their fans, not Patreon. We overstepped our bounds and injected ourselves into that relationship, against our core belief as a business.”
“We recognize that we need to be better at involving you more deeply and earlier in these kinds of decisions and product changes. Additionally, we need to give you a more flexible product and platform to allow you to own the way you run your memberships.”
Do you think you’re doing that right now? Do you think you’re acting within your bounds? Is this allowing us to make our own business decisions? Do you think you’ve done a good job “involving” us when so many people are finding about this through TWITTER?
“I know it will take a long time for us to earn back your trust. But we are utterly devoted to your success and to getting you sustainable, reliable income for being a creator. We will work harder than ever to build you tools, functionality, and income, and our team won’t rest until Patreon is making that happen.”
Sustainable and reliable are not words that come to mind with a model where my Patrons will be charged randomly throughout the month and I’ll probably be getting hit with a bunch more fees. I hope you aren’t resting right now! And also, I don’t trust you!
This is my challenge to you, Patreon staff: The next time you want to implement a new “feature” or make a major change, poll all of us about it. Every single one of your users, even if they’re only giving you a dollar or two. Give us ALL the opportunity to have a voice in decisions that affect our wallets. What are you so afraid of hearing?
Edit: They’re in my twitter mentions right now, apparently lying to me or obfuscating somehow. I’ve seen multiple creators say they were given an opportunity to give feedback, some kind of survey or poll or something that I didn’t get. Now they’re denying that was a thing. I’m just completely appalled.
Edit 2: They admitted to lying after several people called them out in my thread. Well, they called it a “mistweet.” But I’m pretty sure it was just a fucking lie. https://twitter.com/PatreonSupport/status/1352686725236051968