Hello support guys …
I don’t know where to ask this … so around here
I have a user who has access problems: despite being in a correct status (it has been charged correctly every month) when she tries to do it from a browser, this comes out:
and if she do it from the other brownser she have, and she is using usually, this happens
in both cases it seems as not supporting anyone … how is it possible if I have … this?
Please…Can you give me some idea of how I can guide this lady so that she can access the content she is paying for?