So I noticed an issue on Patreon with unpublishing tiers.
Recently it was recommended that we unpublish our $1 tiers and phase them out and raise our prices, but a user sent me a screenshot letting me know that despite there being no public $1 tier, the system that tells people the lowest tier available to a post doesn’t check to see if the tier it is recommending for access to a post still exists publicly or not.
What I mean is, people are being told they can sub for access to posts for $1 which they actually can’t. This is the image a backer sent us:
But there is no public $1 tier, that tier was unpublished, and backers at higher tiers are being told they can unlock posts for lower pledge amounts. It’s actually confusing people a lot and we have new backers that are trying to incrementally increase their pledge amounts to access posts that they won’t be able to access for anywhere near the listed amount.
We’ve gotten other people messaging that they don’t have access to posts that “are at a lower tier than mine” - because it’s listed as $1 access, but the tier we’re using was unpublished.
Patreon should check to make sure a tier is actually currently available to pledge at before it tells people “they can access this tier for $amount” - this seems like a huge bug or oversight, especially in light of the advice that we should be unpublishing tiers to raise prices.