Did they consciously decide not to renew?
No, it means there was some problem with charging their payment method. The charge should automatically retry, but that does not appear to have happened this month. I’ve contacted the declined users and asked them to check, Three of the five have now successfully been charged because they took action. I’m about to open a ticket about the lack of retries.
Hi @Orrin_Konheim, we’ve got a super handy help article explaining why a patrons payment may have been declined. Check it out here: